Shayl McCormick compartmentalizes her emotions because she has to. Not doing so may put lives at stake if you work in a high-stress dispatch center. McCormick’s ability to put aside her emotions was particularly important during the Tucson shootings...
http://urgentcomm.com/psap/commentary/mccormick-tucson-shooting-dispatcher-20110125/
http://urgentcomm.com/psap/commentary/mccormick-tucson-shooting-dispatcher-20110125/